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What's the Buzz? Important Information

What’s the Buzz? Fees for 2023


$1197 for the full 16-session program



Financial Difficulty Discount 


We want to keep our program accessible for all families, thus we have introduced a limited number of financial difficulty discounts per class. 


The discounted rate is $997 for those who haven’t secured funding from the NDIS or have limited funding as our founder Denali is passionate about facilitating SEL for ALL children. Breaking down the financial barriers many families face in accessing supports for their children is one way she is ensuring accessibility.


How will this work?


If you are experiencing financial difficulty accessing this program, please note your situation on your booking form.


Please note that there are limited discounted places available in each class.


* Please note, to claim through NDIS, the participant MUST be plan or self-managed, and core funding MUST be used.



Payment Policy


A 10% deposit is needed to secure your child’s spot and must be paid within 14 days of the date of the invoice, or the spot will be forfeited.


Full payment is required one week before the program commences. A “late payment” fee of 2% of your total payment will apply for each week your full payment is not received.



Cancellation Policy


We factor in full payment of all participants when hiring spaces, bringing on co-facilitators, printing and buying resources etc; and are unable to recover these costs when participants drop out of the program. Therefore, please note the following cancellation fees:


  • Should your child drop out of the program after you have been invoiced but more than 7 days prior to classes commencing, you will be charged 50% of the total cost of the program.


  • Should your child drop out of the program 7 or less days prior to classes commencing, you will be charged 75% of the total cost of the program.



Refund Policy


No refunds will be granted should participants miss scheduled sessions for any reason, nor if participants drop out after the program has commenced.



Serenity Social and Support Services Session Cancellation


While we take as many precautions as we can and have contingency plans in place, unfortunately there are times when Serenity Social and Support Services is required to cancel a session for reasons outside of our control.


Should injury, illness or other unforeseen events require Serenity Social and Support Services to cancel a session, an additional session will be added to the program.

We may, from time to time, use the session proceeding the missed session to cover two topics. Whether this will be appropriate depends on content depth and class size. This will be communicated to parents ahead of time.

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