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What's the Buzz? Important Information

Due to updated fees for room hire, insurance, What’s the Buzz? membership renewal, new What’s the Buzz? materials, etc, we have raised our fees for 2022.

 

 

What’s the Buzz? Fees for 2022

 

  • $1197 - $1297 (NDIS SLIDING SCALE)

  • $997 - $1297 (NON-NDIS SLIDING SCALE)

 

 

Why the price difference & what’s a sliding scale? 

 

We want to keep our program accessible for all families, thus we have introduced sliding scales (i.e “pay what you can”). 

 

The minimum price is lower for those who haven’t secured funding from the NDIS as our founder Denali is passionate about facilitating SEL for ALL children. Breaking down the financial barriers many families face in accessing supports for their children is one way she is ensuring accessibility.

 

However, we want ALL families to have the option to pay what they can (as we also know not everyone has access to significant core funding).

 

How will this work?

 

When you book your place through our website, you will enter the amount (within the applicable sliding scale). Serenity will then invoice you for your stated amount.

 

* Please note, to claim through NDIS, the participant MUST be plan or self-managed, and core funding MUST be used.

 

 

Payment Policy

 

A 10% deposit is needed to secure your child’s spot and must be paid within 14 days of the date of the invoice, or the spot will be forfeited.

 

Full payment is required one week before the program commences. A “late payment” fee of 2% of your total payment will apply for each week your full payment is not received.

 

 

Cancellation Policy

 

We factor in full payment of all participants when hiring spaces, bringing on co-facilitators, printing and buying resources etc; and are unable to recover these costs when participants drop out of the program. Therefore, please note the following cancellation fees:

 

  • Should your child drop out of the program after you have been invoiced but more than 7 days prior to classes commencing, you will be charged 50% of the total cost of the program.

 

  • Should your child drop out of the program 7 or less days prior to classes commencing, you will be charged 75% of the total cost of the program.

 

 

Refund Policy

 

No refunds will be granted should participants miss scheduled sessions for any reason, nor if participants drop out after the program has commenced.

 

 

Serenity Social and Support Services Session Cancellation

 

While we take as many precautions as we can and have contingency plans in place, unfortunately there are times when Serenity Social and Support Services is required to cancel a session for reasons outside of our control.

 

  • Should injury, illness or other unforeseen events require Serenity Social and Support Services to cancel a session, an additional session will be added to the program FREE OF COST (max. 2 cancelled sessions).

 

  • Should we need to make up MORE THAN 2 cancelled sessions, a $15 fee per participant (for each session, max. 2 additional sessions) will apply to help cover the cost of additional room hire.