Phone Call with Denali

Service Description

If you need to speak with Denali and are unable to contact her inside of her office hours (stated below), please book your phone appointment here. Denali's Office Hours Monday: OUT OF OFFICE Tuesday: OUT OF OFFICE Wednesday: 9am to 12pm Thursday: 10am to 11am Friday 11am to 12pm

Cancellation Policy

Payment Policy A 10% deposit is needed to secure your child’s spot and must be paid within 14 days of the date of the invoice, or the spot will be forfeited. Full payment is required one week before the program commences. A “late payment” fee of 2% of your total payment will apply for each week your full payment is not received. Cancellation Policy We factor in full payment of all participants when hiring spaces, bringing on co-facilitators, printing and buying resources etc; and are unable to recover these costs when participants drop out of the program. Therefore, please note the following cancellation fees: • Should your child drop out of the program after you have been invoiced but more than 7 days prior to classes commencing, you will be charged 50% of the total cost of the program. • Should your child drop out of the program 7 or less days prior to classes commencing, you will be charged 75% of the total cost of the program. Refund Policy No refunds will be granted should participants miss scheduled sessions for any reason, nor if participants drop out after the program has commenced. Serenity Social and Support Services Session Cancellation While we take as many precautions as we can and have contingency plans in place, unfortunately there are times when Serenity Social and Support Services is required to cancel a session for reasons outside of our control. Should injury, illness or other unforeseen events require Serenity Social and Support Services to cancel a session, an additional session will be added to the program. We may, from time to time, use the session proceeding the missed session to cover two topics. Whether this will be appropriate depends on content depth and class size. This will be communicated to parents ahead of time

Contact Details